Uganda: Wellspring Advisors Information-Technology Kampala IT Support Consultant

Wellspring Advisors Information-Technology Kampala IT Support Consultant

The Kampala IT support consultant reports to Wellspring’s Country Manager and IT Manager. The consultant will make recommendations and follow through with implementation on a variety of IT infrastructure matters including but not limited to hardware and network configuration, end user support, cloud-implementation projects, and staff training. The Consultant will participate in bi-weekly meetings with the IT manager, learn about new technologies and report back on recommended solutions for local staff.

Preferred Qualifications:

• University degree in information systems and/or formal technical training and certification,

• Minimum three years' experience supporting workstations and peripherals,

• work experience in nonprofit or philanthropic sector,

• Excellent customer service, interpersonal and communication skills,

• Fluent in Windows, Office, iOS and cloud technologies,

• Experience configuring and/or supporting Meraki or Cisco networking equipment,

• Concrete knowledge of modern computer-networking technologies,

• Displays initiative and resourcefulness when addressing users’ issues,

• Excellent troubleshooting skills,

• Experience with SharePoint, especially SharePoint Online,

• Training or teaching experience is a plus,

• Able to research a range of topics and synthesize information concisely in a written report,

• Able to communicate technical information to nontechnical audience thoughtfully and effectively, and

• Able to handle confidential client information with complete discretion.

Responsibilities:

• Frequent onsite visits (up to 20 hrs. per week) to check on staff and address issues that cannot be resolved remotely by IT staff

• Must have flexible hours and prepare materials and availability well in advance in order to maximize productivity during the onsite visits

• Report back to Kampala and IT staff a daily task summary Check in monthly with IT Manager in the US, create meeting minutes

• Be proactive and recommend solutions to IT management for problem areas

• Flexibility in schedule to allow for additional onsite presence and support when US staff visit

• Work closely with US IT staff to develop, manage and follow up on IT projects for the Kampala office

• Assist with relationship management of the local ISPs as well as follow up on issue tickets and report concerns to the IT manager

Additional tasks could include:

• Occasional offsite trips to assist staff working remotely and/or service - purchase equipment

• Purchase and service equipment and peripherals needed to keep office infrastructure running optimally

• Understand and adhere to company's information security policies and procedures

• Manage and keep track of IT hardware inventory

• Be available for on call support with emergency and high priority IT needs

• Report to the IT Manager in a timely fashion any network, voice or hardware related issues that require additional support or assistance

• Develop and implement technical training sessions for staff

• Meet with Kampala staff prior to their international travel to confirm all devices are secure and working properly

How to Apply:

For employment consideration, please submit application to jobs@wellspringadvisors.com. Subject Line: “[Your name]—IT Kampala Consultant.” All applications must include:

• a résumé;
• a thoughtful cover letter, including how you became aware of this opportunity (i.e., job portal, referral, etc.)

The application deadline is: Friday, August 12th, 2016.